Terms and conditions

Bookings and payment

Build sessions are paid in full at the time of booking. Party and corporate bookings take a 50% deposit, with the balance due on the day. All prices include VAT at 20%.

Changes and cancellations

• Reschedule or cancel a build session free of charge up to 24 hours before the start.
• Inside 24 hours we will move you if we have space, but refunds are not available.
• Party and corporate deposits are non-refundable once the date is held.
• If we have to cancel, you get a full refund or a free reschedule, your choice.

Age restrictions

Build Nights and all bar items are for over-18s only. We operate Challenge 25 and staff confirm ID at the table. Under-16s must be accompanied by an adult at all times.

Sets and the Complete Set Guarantee

Sets remain our property and stay on site. Every kit is weight-checked and checked using a visual AI tool before use. If a piece is missing from the kit you are given, your next build hour is free. Lost or damaged pieces caused by misuse may be charged at replacement cost.

Membership

Builders Club is billed monthly in advance and includes six build hours per calendar month plus 10% off food and drink. Hours do not roll over. Cancel any time; access continues to the end of the paid month.

Vouchers

Vouchers are valid for 24 months from purchase, can be part-redeemed, are not exchangeable for cash, and may only be used for alcohol by over-18s.

House rules

Please keep pieces on the table, tell your host about allergies and access needs, and treat other builders well. We may ask anyone behaving unsafely to leave without a refund.