Question 1

Do I need to book?

Accepted Answer

Booking is strongly advised, especially at weekends and for Build Nights. If we have a free table we'll always take walk-ins.

Question 2

How long does a set take to build?

Accepted Answer

We estimate 250 pieces an hour, and every set page shows the estimate. If a set will not fit your session, we flag it while you book.

Question 3

Can we take our build home?

Accepted Answer

The sets stay with us — that's what keeps more than 800 of them in our library. Your host photographs finished builds for your 'sets I've built' wall in your account.

Question 4

What ages is it for?

Accepted Answer

Everyone. Under-5s build with Duplo at £3 an hour on our low tables. Build Nights are 18+ because the bar is open.

Question 5

Is it accessible?

Accepted Answer

Yes: step-free access, an accessible WC, adjustable-height tables, and quiet openings for SEN groups. Tell us what you need when you book.

Question 6

What about allergies?

Accepted Answer

Full allergen information is available for every food and drink item. Tell your host and we'll work round it.

Question 7

What if a piece is missing?

Accepted Answer

Every kit is weight-checked against its verified golden weight and checked using a visual AI tool before it reaches your table. If a piece is missing, your next hour is free.

Question 8

Can I change my booking?

Accepted Answer

Reschedule or cancel free up to 24 hours before, from your account. Party and corporate deposits are non-refundable.

Question 9

Do you take groups?

Accepted Answer

Yes — parties from 8 children, corporate team builds from 8 people, and school or SEN sessions in term time.

Questions, answered